Shipping & Returns

Shipping Policy
  • All of our orders are shipped by USPS or UPS for a flat fee of $7.00 in the United Stated (Alaska & Hawaii are a bit more, you will see price at checkout) You will receive your tracking info. by email once your order has shipped. With the $7.00 shipping orders are covered up to $100.00. If you are placing an order over that amount we strongly suggest you purchase the ROUTE SHIPPING INS. 
  • ROUTE SHIPPING INSURANCE. This will cover theft, damage ,loss of pkg. For as little as it cost we strongly suggest adding it if your buying boots especially. 
  • If using a code for FREE SHIPPING & YOU RETURN THE ITEM AND NO SELL IS MADE $7.00 WILL BE HELD FROM YOUR RETURN AMOUNT. We have to recover some of our shipping cost since it cost way more than $7.00 to ship most of our items especially the boots. 

 

  • We try to ship all in-stock items the day after the order has been placed. Most of  our customers receive their orders in 3 days. California orders do take around 5 to 7 days. If you need your order faster please contact us before placing your order for shipping rates. 

 

  • We do ship WORLDWIDE. If your country does not come up while your checking out please email or message us. We will add it to our shipping rates. We ship DHL. Most orders arrive within 3/5 days after the order has been received to the country it is going to. We however are not responsible for any delays for packages being held up in customs.  The BUYER IS RESPONSIBLE FOR ALL IMPORT DUTIES & CUSTOM CLEARANCE FEES that might be due once the package arrives to it's destination. 

Return Policy

ALL SALES ARE FINAL* NO RETURNS*NO EXCHANGES

This applies to EVERYTHING we sell except our NEW CORRAL BOOTS

 

 

 

Corral Boot Return Policy

New Corral Boots that are IN STOCK on our website & are NOT CLEARANCE FINAL SALE BOOTS may be returned within 10 days  from the date you received them. Boots must be unworn, and in new condition, no damage. We will inspect the boots once we receive the return and will issue a refund to the form of payment used at time of order.  We will deduct the $7.00 for the shipping charge from your refund.  If you used SEZZLE we will issue the refund through SEZZLE.  

You will need to contact us for a RA# to get the return process started at info@jenandkenras.com. Please provide us with your order# and the issue you are having. 

 

Special Order Corral Boots

Any boot that is not instock and we order in for you is considered a SPECIAL ORDER. This boot will not be available for return or exchange. So it is very important that you order the correct size. We are not able to cancel the order or  return the boot once it arrives. If you are not sure about your correct size we strongly suggest you go to a store and try on some Corral Boots as they do fit snug and do not fit like JUSTIN OR ARIAT BOOTS. If you have any questions about sizing please email Jen at info@jenandkenras.com before placing your order.  Jen is always more than happy to try and assist  new Corral customers with sizing the best she can. 

 

All CLEARANCE BOOTS ARE FINAL SALE THIS INCLUDES JEN'S BOOTS

ALL CLOTHING, ACCESSORIES, HATS ARE FINAL SALE

ALL SNEAKERS ARE FINAL SALE 

ALL HANDBAGS ARE FINAL SALE