Shipping Policy
- All of our orders are shipped by USPS or UPS for a flat fee of $7.00 in the United Stated (Alaska & Hawaii are a bit more, you will see price at checkout) You will receive your tracking info. by email once your order has shipped.
- We try to ship all in-stock items the day after the order has been placed. Most of our customers receive their orders in 3 days. California orders do take around 5 to 7 days. If you need your order faster please contact us before placing your order for shipping rates.
- We do ship to Canada/International. If your country does not come up while your checking out please email or message us. We will add it to our shipping rates.
Return Policy
JEWELRY, HATS, ACCESSORIES & CLEARANCE BOOTS/SNEAKERS ARE ALL FINAL SALE AND MAY NOT BE RETURNED OR EXCHANGED!!!
ALL FINAL SALE & CLEARANCE ITEMS MAY NOT BE RETURNED OR EXCHANGED!!!
- All IN-STOCK Corral Boots & Clothing that is NOT on clearance or marked final sale may be returned for another style, size or refund within 10 days from the day we ship your order. They must be returned in new condition of course not worn and no damage to them. You must email us for an RA# to start the return process.
- Customer will be responsible for ALL SHIPPING CHARGES, this includes your cost to return your item to us and shipping cost of your new order.
- Jen & Kenra's is not responsible for ordering of the wrong size. The customer will be responsible for shipping if item must be returned due to wrong size & a new order is placed.
- Please email us for a RA# start the return process
- Ship all return items to Jen & Kenra's, 2018 Ave. L, Fort Madison, Iowa 52627. Returns will not be processed without a RA#
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- Boots that are SPECIAL ORDER are NOT available for refund. Most SPECIAL ORDER BOOTS will be available for exchange. If your SPECIAL ORDER will not be available for exchange we will let you know before you place your order. (Special Order is a boot that is not in stock in our inventory in our store. We will have it drop shipped directly to you from our main headquarters. This could take anywhere from 5 to 90 days. Depending on if the boot is available. We will give you an ETA when you place your order.
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- If you place an order while we are offering Free Shipping & you end up returning it, we will deduct what ever it cost us to ship the order to you from your refund.
- You will have 10 days to return an item to us from the date you received for a refund.
- REFUNDS. If you need to exchange an item for a different size you will need to place a new order online. Once we issue you an RA# for your return and receive it, we will credit your original form of payment for the item. CLEARANCE CLOTHING & Boots are final sale NO Returns/Exchanges.
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- JEN & KENRA'S HANDBAG'S (these are the ones designed & made by J&K) Our return policy is going to be very strict on this line. These bags are one of a kind and we just can't take the risk of receiving one of them back damaged. All of these bags have been photographed before we ship to ensure they are in perfect condition when they leave our store. We will only process a refund once inspected and approved we will credit back your original form of payment.We will deduct the full shipping charge (anything over the $7.00 it actually cost us to ship the bag) If you received Free Shipping we will deduct our shipping charges from your refund. You will only have 3 DAYS to contact us from the date you received your order to get a RA# to start the return process. We hope that you LOVE these bags as they are AMAZING and no return will be necessary.
FREE SHIPPING
Free Shipping is great but if you place an order and return it that becomes pricey for us. Your order ends up costing us money. We are a small business and love to offer Free Shipping but we still have to cover our cost. If you place and order and received Free Shipping and end up returning it we will deduct the shipping charges from your refund. We will deduct whatever the cost was to us to ship your pkg.
